FAQ

Do you stock other makeup brands?
Phee's Makeup Shop sells Phee's Makeup Shop products that are handmade with care to give you high quality mineral highlighters and eyeshadows. 

Phee's Makeup Shop does not stock other brands. 

Are your products cruelty free?
Yes! Phee's Makeup Shop products are handmade and completely cruelty free :)

It's my first order, why isn't the 25% discount applied?
The 25% discount isn't automatically applied to your first order. You must first sign up to the mailing list and confirm your email address to receive the discount code email.

I've signed up to the mailing list but I haven't got the discount code email, what's up with that?
If you have signed up, confirmed your email address and still haven't received the discount code please check your Spam or Junk folder. If you have an inbox layout with tabs, check the 'Promotions' tab. 

If the email is not there please email me - [email protected] - and I will sort this for you :)

How long will it be until my order is dispatched?
Each Phee's Makeup Shop item is hand made to order. I aim to get orders in the mail within 7 working days of you placing it, however if your order is large or contains complex products (e.g. Rainbow Glow Highlight Powders) please allow longer for dispatch.

How much is shipping?
Free Shipping is available on UK orders over £25 and International orders over £80 after discount codes have been applied. 

UK Shipping is £1.60 Royal Mail First Class and can be upgraded to Royal Mail First Class Signed For (£5). 

International Shipping is £9 for Royal Mail International First Class Tracked And Signed as standard so you are able to track your items throughout their journey.

More shipping information is available here. 

Why is international shipping £9?
International orders are sent via Royal Mail Tracked and Signed. As many international orders were going missing when I was sending them standard first class, I decided to change to the Tracked and Signed service to ensure you get the products you've been so excited about receiving the first time round.

My order has arrived and part/all of it is broken, what should I do
If any of the items you've ordered arrive broken or with a fault, please email me at [email protected] and I'll sort out a replacement or a refund for you.

My order hasn't arrived, what should I do?
After you receive your dispatch notification please allow 3-5 days if you've ordered within the UK and 8-14 days if you've ordered outside the UK for your items to arrive.

International orders can be held at customs, in some cases for up to 2 weeks.

If after that time your items still aren't with you, email [email protected] and I'll arrange to resend them for you.

Do you offer sponsorships or blog samples?
As an independent brand, I'm currently unable to offer sponsorships for bloggers and only have a very small amount of samples. I will do my best to reply to blogger requests, however as the only person running the shop I may not have time.

If you would really like to review a product at a discount, you can get 25% off your first order by signing up to the mailing list.

What ingredients are used in Phee's Makeup Shop products?

Glow Highlight Powders only contain Mica pigments for an intense highlight using a minimal amount of product. There's no talc that would give a powdery finish on the skin and low amounts of Titanium Dioxide to prevent flashback when you take any photos.

The Mineral Shadows are also made from mineral pigments, including matte Iron Oxides and Aquamarines for depth, and Mica.

All pan products on Phee's Makeup Shop are pressed using a mixing medium of 99.9% alcohol that evaporates once the powders have been pressed, and plant derived glycerin to make sure no pigmentation is lost and to keep the powders nice and soft.

What are the benefits of using mineral makeup?

Mineral makeup comes from mineral rocks, which means unless liquids are added to the formula, it doesn't support the growth of bacteria. This helps to control breakouts as the bacteria isn't spread through the product. It also means that there's no need to add preservatives to the product either, making mineral products more suitable for sensitive skin.

Using ingredients derived from minerals in Phee's Makeup Shop products mean they are suitable for vegans. All ingredients come from a cruelty free supplier.

Why use Mica?

Mica powder has a shimmer to it, and by coating it with other minerals you can create a wide variety of colours and effects using only natural ingredients.

It's also incredibly long lasting and water resistant. Mica powder binds to oil instead of water. When you use it on your face, Mica works with the natural oils on your skin. This also makes it great for controlling any unwanted shine and you can be confident that your makeup will last throughout the day.